Legal
Small Business Initiative Program Agreement
Last updated: August 22, 2026
This Small Business Initiative Program Agreement (this “Agreement”) governs your participation in the Small Business Initiative Program (the “Program”) operated and sponsored by Navren Agency, LLC, a Washington limited liability company (“Navren” or “we”).
1. Purpose
The purpose of the Program is to create and foster a community of participants who care about small businesses, particularly local businesses.
2. Participation
By participating in the Program, you agree to receive communications from Navren regarding small businesses (the “Businesses”) in need of your help to promote their products, goods or services. In these communications, we may request that you visit the premises of these Businesses, try or purchase their products, good or services, write reviews or support their social media channels or take other actions to support these Businesses. Your participation is completely optional.
3. Reviews and Support
The purpose of the Program is to support and promote small businesses. You are never required to post a review, and Navren will never ask you to write a review or make a statement that you do not genuinely believe. However, because the Program is intended to help small businesses, if your experience with a Business is not entirely positive, we would prefer that you simply not post a public review. Instead, you may share your feedback privately with Navren so that we can pass along constructive feedback to the Business where appropriate. Nothing in this Agreement prohibits you from expressing your honest opinions or otherwise exercising any rights you may have under applicable law.
4. Compensation and Promotional Incentives
4.1 No Compensation for Participation. Participation in the Program is voluntary and, unless otherwise expressly agreed in a separate written agreement, does not entitle you to any monetary compensation from Navren or any Business. You acknowledge that your participation in the Program is motivated by your desire to support small businesses (which shall be sufficient and binding consideration for this Agreement), and that you are not entering into this Agreement in expectation of receiving payment for your participation, reviews, recommendations, social media activity, or other support provided through the Program.
4.2 Promotional Incentives. Notwithstanding the foregoing, Navren or a Business may, from time to time, elect to offer participants promotional incentives, including discounts, complimentary or discounted products or services, promotional items, event access, giveaways, or similar benefits. Any such incentive is offered voluntarily and does not create any ongoing right to compensation or other benefits. Navren will administer any promotional incentives it offers in compliance with applicable advertising, marketing, consumer protection, and endorsement laws and regulations. Navren expects each Business participating in the Program to comply with applicable laws and regulations with respect to any promotional incentives offered directly by such Business, but Navren is not responsible for a Business’s independent acts or omissions.
4.3 Separate Engagements. From time to time, Navren or a Business may separately contact you regarding an opportunity to provide services or promotional activities in exchange for monetary compensation or other consideration. Any such compensated engagement will be separate from your ordinary participation in the Program and will be governed by a separate written agreement between you and Navren or the applicable Business, as the case may be. Unless and until such a separate written agreement is entered into, neither Navren nor any Business has any obligation to compensate you for your participation in the Program.
4.4 Disclosure of Material Connections. If you receive compensation, free or discounted products or services, promotional incentives, or any other benefit that creates a material connection between you and Navren or a Business, you agree to clearly and conspicuously disclose that connection in any endorsement, social media post, or other public communication, to the extent required by applicable law, including applicable advertising and endorsement rules and the requirements of the platform on which the communication appears.
5. Participant Conduct and Responsibilities
In connection with your participation in the Program, you agree to act honestly, reasonably, and in good faith. Without limiting the foregoing, you agree that you will: (a) not make any false, misleading, deceptive, or unsubstantiated statement regarding Navren, any Business, or any product or service; (b) not create fake accounts or impersonate another person; (c) comply with applicable laws, regulations, and the terms and policies of any website, social media platform, review platform, or other service you use in connection with the Program; (d) comply with any reasonable instructions provided by Navren regarding a particular Program opportunity, including any disclosure requirements applicable to promotional incentives or other material connections; (e) treat Businesses, their owners, employees, customers, and other Program participants respectfully and refrain from harassment, abusive conduct, threats, or other inappropriate behavior; and (f) not represent or imply that you are an employee, agent, representative, or authorized spokesperson of Navren or any Business. Navren may determine, in its reasonable discretion, whether conduct is inconsistent with the purposes or standards of the Program and may suspend or terminate your participation as provided in this Agreement.
6. Relationship with Participating Businesses
The Businesses featured or promoted through the Program are independent third parties and are not owned, operated, controlled, or managed by Navren unless expressly stated otherwise. Nothing in this Agreement creates any partnership, joint venture, agency, employment, franchise, fiduciary, or other similar relationship between Navren and any Business. Navren may provide marketing, advertising, consulting, or other services to certain Businesses participating in the Program and may have a commercial relationship with such Businesses. However, Navren does not control the day-to-day operations of any Business and is not responsible for the acts or omissions of any Business or its owners, employees, contractors, agents, or representatives.
7. Interaction with Businesses
Any purchase, transaction, visit, reservation, appointment, service, promotion, discount, refund, exchange, or other interaction between you and a Business is solely between you and that Business. Any questions, complaints, disputes, or claims relating to a Business or its products or services should generally be directed to the applicable Business. Navren’s inclusion of a Business in the Program does not constitute a guarantee, warranty, certification, or representation regarding the quality, safety, legality, suitability, availability, or performance of that Business or any of its products or services.
8. Voluntary Participation; Assumption of Risk
Your participation in any Program opportunity is entirely voluntary. You are solely responsible for deciding whether to visit, interact with, purchase from, receive services from, attend an event hosted by, consume products offered by, or otherwise engage with any Business. You acknowledge that interacting with Businesses, products, services, locations, events, or other activities may involve risks, including risks that Navren cannot reasonably anticipate or control. You agree to use your own judgment and take reasonable precautions before participating in any Program opportunity. To the maximum extent permitted by applicable law, you wholly assume the risks associated with your voluntary interactions with Businesses through the Program, including risks arising from products or services you choose to purchase, use, consume, or experience. Nothing in this Section is intended to waive or limit any right or remedy that cannot lawfully be waived or limited under applicable law.
9. Release Regarding Participating Businesses
To the maximum extent permitted by applicable law, you release and agree not to hold Navren responsible for claims, disputes, losses, damages, injuries, liabilities, or other matters arising out of or relating to your interactions with any Business, including your purchase, use, consumption, or receipt of any product or service offered by a Business. Any dispute regarding a Business’s products, services, premises, employees, promotions, refunds, exchanges, representations, customer service, or other conduct is generally between you and the applicable Business. Nothing in this Section releases Navren from liability arising directly from Navren’s own gross negligence, willful misconduct, or violation of applicable law, or from any liability that cannot lawfully be waived. You acknowledge that Navren’s role in the Program is primarily to connect participants with Businesses and facilitate opportunities to support those Businesses, and that Navren does not assume responsibility for the independent acts or omissions of any Business.
10. Privacy
In connection with your participation in the Program, Navren may collect and use information that you provide to us, including your name, email address, contact information, preferences, responses, feedback, participation history, and other information reasonably related to administering the Program. Navren may use such information to operate and improve the Program, communicate with you regarding Businesses and Program opportunities, evaluate participation, administer promotional incentives, maintain compliance records, and for other purposes reasonably related to the Program. Navren may also share information about you with a Business where reasonably necessary to facilitate your participation in a particular Program opportunity, administer an incentive or promotion, respond to your feedback, or otherwise carry out the purposes of the Program.
Navren will not sell your personal information to participating Businesses merely by virtue of your participation in the Program. Your participation in the Program is also subject to Navren’s applicable privacy policy, available here: navrenagency.com/privacy, as may be updated from time to time.
11. Tracking Participation
Navren may maintain records regarding your participation in the Program, including communications sent to you, Program opportunities presented to you, your responses to such opportunities, feedback you provide, promotional incentives offered or received, and other actions you voluntarily take in connection with the Program. To the extent reasonably available to Navren, such records may also include information concerning whether you participated in a requested activity, submitted feedback, posted content, engaged with a Business, or otherwise supported a Business through the Program. Navren may use this information for Program administration, compliance, quality control, evaluating the effectiveness of the Program, determining which opportunities may be relevant to you, and improving the Program generally. You are not required to participate in any particular Program opportunity, and Navren’s tracking of participation does not create any obligation for you to take any action, meet any participation threshold, or provide any minimum level of support.
12. Content Submitted to Navren
From time to time, you may voluntarily provide Navren with photographs, videos, testimonials, written feedback, social media content, comments, suggestions, or other materials in connection with the Program (collectively, “Participant Content”). You retain ownership of any Participant Content that you own. By providing Participant Content directly to Navren for use in connection with the Program, you grant Navren a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, distribute, edit, format, and otherwise use such Participant Content for purposes of operating, promoting, and marketing the Program, Navren, or the applicable Business, including through websites, social media, email, digital advertising, and other marketing channels. You represent that you have the right to provide the Participant Content to Navren and to grant the rights described in this Section and that Navren’s permitted use of such Participant Content will not violate the rights of any third party.
For clarity, this Section does not grant Navren any ownership of, or license to use, a review, social media post, or other content that you independently publish merely because the content relates to the Program or a Business. If Navren wishes to reproduce or republish such independently published content outside of functionality ordinarily available through the applicable platform, Navren will obtain any permission reasonably required to do so.
13. Name, Image and Likeness
To the extent Participant Content provided by you to Navren includes your name, photograph, image, likeness, voice, social media handle, or other identifying characteristics, you grant Navren permission to use such identifying characteristics together with the Participant Content in the manner permitted above. Navren may identify you as a participant in the Program in connection with such use, but will not represent that you endorse Navren, a Business, or any product or service beyond the substance of statements that you actually made. Except as otherwise agreed in writing, you will not be entitled to additional compensation as a result of Navren’s permitted use of Participant Content or your name, image, or likeness under this Section.
14. Program Administration and Modification
Navren will administer the Program and may, in its discretion, determine the Businesses, opportunities, activities, promotions, incentives, communications, and other matters offered or made available through the Program. Navren may establish and update reasonable guidelines, instructions, procedures, eligibility criteria, or other requirements relating to the Program from time to time. Navren may also modify, suspend, discontinue, or replace any aspect of the Program, any particular Program opportunity, or the Program as a whole at any time. Navren does not guarantee that any particular number or type of Program opportunities will be made available to you or that any particular Business, promotion, incentive, or other opportunity will remain available. Any material changes to this Agreement will be communicated to you through email or other reasonable means. Your continued participation in the Program after such changes become effective will constitute your acceptance of the revised Agreement.
15. Withdrawal, Suspension and Removal
You may stop participating in the Program at any time by notifying Navren or by using any withdrawal or unsubscribe method Navren makes available. You will not be subject to any penalty or liability solely because you choose to stop participating in the Program. Navren may suspend, restrict, or terminate your participation in the Program at any time, with or without cause, including if Navren reasonably believes that you have violated this Agreement, applicable law, platform rules, Program instructions, or otherwise engaged in conduct inconsistent with the purposes or integrity of the Program. Upon termination or withdrawal, you will no longer be entitled to participate in new Program opportunities or receive Program-specific incentives. Termination or withdrawal will not affect any provisions of this Agreement that by their nature are intended to survive, including provisions relating to previously granted content rights, disclaimers, limitation of liability, indemnification, and dispute resolution.
16. No Employment, Agency or Partnership
Your participation in the Program is voluntary and does not create any employment, independent contractor, agency, partnership, joint venture, fiduciary, franchise, or other similar relationship between you and Navren or between you and any Business. You are participating in the Program solely in your individual capacity and have no authority to act on behalf of, make commitments for, bind, or otherwise represent Navren or any Business. You may not state or imply that you are an employee, agent, spokesperson, representative, or authorized representative of Navren or any Business.
17. Representations and Warranties
You represent, warrant, and agree that: (a) you are at least eighteen (18) years of age and have the legal capacity and authority to enter into this Agreement; (b) your acceptance and performance of this Agreement will not violate any other agreement or legal obligation applicable to you; (c) any information you provide to Navren in connection with the Program will be truthful and materially accurate; (d) you will participate in the Program in compliance with applicable laws, regulations, and platform rules; (e) you have all rights, permissions, and consents necessary to provide any Participant Content you submit to Navren and to grant the rights provided under this Agreement; and (f) your participation in the Program and any Participant Content or other materials you provide will not knowingly infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any third party. Except as expressly set forth in this Agreement, Navren makes no representations or warranties regarding the Program or any participating Business, product, service, promotion, incentive, or opportunity made available through the Program.
18. Indemnification
You agree to indemnify, defend, and hold harmless Navren and its members, managers, officers, employees, contractors, agents, affiliates, successors, and assigns from and against any third-party claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) your material breach of this Agreement; (b) any false, misleading, defamatory, unlawful, or infringing statement, review, post, content, or other communication made by you in connection with the Program; (c) your violation of any applicable law, regulation, advertising or endorsement requirement, or applicable platform rule; (d) your infringement or misappropriation of any intellectual property, privacy, publicity, or other rights of a third party; or (e) your fraud, willful misconduct, or other unlawful conduct in connection with the Program. Your obligations under this Section will not apply to the extent a claim results from Navren’s own gross negligence, willful misconduct, or violation of applicable law.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAVREN AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE PROGRAM, THIS AGREEMENT, YOUR PARTICIPATION IN THE PROGRAM, OR YOUR INTERACTION WITH ANY BUSINESS, EVEN IF NAVREN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, NAVREN WILL NOT BE RESPONSIBLE FOR ANY ACT OR OMISSION OF A BUSINESS, OR FOR ANY PRODUCT, SERVICE, FOOD, BEVERAGE, EVENT, LOCATION, PROMOTION, DISCOUNT, OFFER, OR OTHER EXPERIENCE PROVIDED BY A BUSINESS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAVREN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PROGRAM OR THIS AGREEMENT WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). The limitations in this Section will not apply to liability that cannot lawfully be excluded or limited under applicable law.
20. Term and Termination
This Agreement will become effective when you accept it or otherwise enroll in or participate in the Program and will remain in effect for so long as you continue to participate in the Program, unless earlier terminated in accordance with this Agreement. You may terminate this Agreement and withdraw from the Program at any time by providing notice to Navren or by using any unsubscribe, withdrawal, or account-deactivation method Navren makes available. Navren may terminate this Agreement, suspend or terminate your participation in the Program, or discontinue the Program at any time, with or without cause and with or without prior notice. Termination of this Agreement will not affect any rights or obligations that arose before termination or any provisions that by their nature are intended to survive termination, including provisions relating to Participant Content and licenses previously granted, disclaimers, assumption of risk, indemnification, limitation of liability, releases, and dispute resolution.
21. Legal Matters
21.1 Governing Law. This Agreement and any dispute, claim, or controversy arising out of or relating to this Agreement, the Program, or your participation in the Program will be governed by the laws of the State of Washington, without regard to its conflict-of-laws principles.
21.2 Informal Resolution. Before initiating arbitration, either party must first provide the other party with written notice describing the nature of the dispute and the relief requested. The parties will then attempt in good faith to resolve the dispute informally for at least thirty (30) days after receipt of the notice. If the dispute is not resolved during that period, either party may commence arbitration as provided below.
21.3 Binding Arbitration. Except as otherwise provided in this Section, any dispute, claim, or controversy arising out of or relating to this Agreement, the Program, or your participation in the Program will be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the AAA rules applicable to the dispute, including the AAA Consumer Arbitration Rules where applicable. The arbitration will be conducted before a single neutral arbitrator. Unless the parties otherwise agree, the arbitration will take place in King County, Washington; provided, however, that the arbitrator may permit the arbitration to be conducted by telephone, videoconference, written submissions, or another remote means where appropriate under the applicable AAA rules. The arbitrator will have authority to award any individual remedy or relief that would otherwise be available in a court of competent jurisdiction, subject to the limitations contained in this Agreement. Judgment on any arbitration award may be entered in any court having jurisdiction.
21.4 Arbitration Fees. Payment of filing, administrative, and arbitrator fees will be governed by the applicable AAA rules and applicable law. Navren will pay any fees that applicable law or the AAA rules require Navren to pay in order for this arbitration provision to be enforceable.
21.5 Small Claims Court. Notwithstanding the foregoing, either party may bring an individual claim in small claims court if the claim qualifies for such court and remains solely on an individual basis.
21.6 Injunctive and Equitable Relief. Notwithstanding the foregoing, either party may seek temporary, preliminary, or other emergency injunctive or equitable relief from a court of competent jurisdiction where reasonably necessary to prevent immediate or irreparable harm, including misuse of intellectual property, unauthorized use or disclosure of confidential information, fraud, or other conduct for which monetary damages would not provide an adequate remedy. Seeking such relief will not waive the right to arbitrate the underlying dispute.
21.7 Individual Arbitration; Class Action Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND NAVREN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person and may not preside over any form of class, collective, consolidated, or representative proceeding.
21.8 Jury Trial Waiver. YOU AND NAVREN ACKNOWLEDGE THAT ARBITRATION REPLACES THE RIGHT TO GO TO COURT AND HAVE A CLAIM HEARD BY A JUDGE OR JURY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY WITH RESPECT TO ANY DISPUTE SUBJECT TO ARBITRATION UNDER THIS SECTION.
21.9 Severability. If any portion of this Section is determined to be invalid or unenforceable, that portion will be severed or modified to the minimum extent necessary, and the remainder of this Section will remain in effect; provided, however, that if the class-action waiver above is determined to be unenforceable with respect to a particular claim or request for relief, then that claim or request for relief will proceed in a court of competent jurisdiction and not in arbitration.
21.10 Right to Opt Out of Arbitration. You may opt out of the binding arbitration and class action waiver provisions above by providing Navren with written notice of your decision to opt out within thirty (30) days after the date you first accept this Agreement. Your opt-out notice must include your full name, the email address associated with your participation in the Program, and a clear statement that you wish to opt out of the arbitration provisions of this Agreement. The notice must be sent to the email address designated by Navren for legal notices or arbitration opt-outs. If you timely and properly opt out, the arbitration provisions will not apply to you, and neither your decision to opt out nor Navren’s receipt of your opt-out notice will affect your eligibility to participate in the Program or any other provision of this Agreement. If you do not timely opt out in accordance with this Section, you will be bound by the arbitration provisions of this Agreement. Any dispute between you and Navren that is not subject to arbitration as a result of a valid opt-out will be brought exclusively in the state or federal courts located in King County, Washington, and you and Navren each consent to the personal jurisdiction and venue of those courts.
22. Miscellaneous
22.1 Entire Agreement. This Agreement constitutes the entire agreement between you and Navren with respect to your participation in the Program and supersedes all prior or contemporaneous agreements, discussions, representations, or understandings regarding the Program, whether written or oral. Any separate written agreement entered into pursuant to Section 4.3 above will govern the applicable separate engagement in accordance with its terms.
22.2 Amendments. Navren may amend or update this Agreement from time to time. If Navren makes a material change to this Agreement, Navren may provide notice by email or other reasonable means. Your continued participation in the Program after the effective date of any updated Agreement constitutes your acceptance of the revised terms.
22.3 Severability. If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, such provision will be enforced to the maximum extent permitted by applicable law and, if necessary, modified or severed to the minimum extent required. The remaining provisions of this Agreement will remain in full force and effect.
22.4 Waiver. No failure or delay by Navren in exercising or enforcing any right or provision of this Agreement will constitute a waiver of that right or provision. Any waiver must be in writing and will apply only to the specific circumstance for which it is given.
22.5 Assignment. You may not assign, transfer, or delegate this Agreement or any of your rights or obligations under this Agreement without Navren’s prior written consent. Navren may assign or transfer this Agreement, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, change of control, transfer of the Program, or similar transaction.
22.6 Notices. Navren may provide notices or other communications relating to this Agreement or the Program electronically, including by email to the address you provide in connection with the Program. Notices to Navren must be sent to hello@navrenagency.com or other contact information designated by Navren from time to time for legal notices. Notices will be deemed received when sent, provided that the sender does not receive an automated delivery failure or similar notice.
22.7 Electronic Acceptance. This Agreement may be accepted electronically, including through an online form, checkbox, electronic signature, or other electronic means. Your electronic acceptance will have the same force and effect as a handwritten signature.
22.8 No Third-Party Beneficiaries. Except as expressly provided in this Agreement, nothing in this Agreement is intended to confer any rights or remedies upon any person or entity other than you and Navren.
22.9 No Reliance on Informal Communications. Any summaries, frequently asked questions, marketing materials, emails, text messages, social media posts, or other informal descriptions of the Program are provided for convenience only and do not modify this Agreement. In the event of any conflict between such materials and this Agreement, this Agreement will control.
22.10 Headings. Section and subsection headings are provided for convenience only and will not affect the interpretation of this Agreement.
22.11 Counterparts. To the extent this Agreement is separately executed rather than accepted electronically, it may be executed in counterparts, each of which will be deemed an original and all of which together will constitute one agreement.